Steve Graham

Successful outsourcing arrangements require a smooth, risk-free transition, because even the best intentions can be erased by a rocky start that threatens your business. Carefully researched and implemented outsourcing ventures for your distribution center, contact center or other operational function can be profitable for those who efficiently leverage a service provider’s capabilities. How do you ensure that your chosen provider doesn’t damage your business through a clumsy implementation? Conduct an effective selection process, and plan a controlled, realistic transition. Here are 23 strategies to employ. Do the Research 1. Nothing is more important than carefully checking a service provider’s references, talking to both