As the holiday season kicks off in full force, retailers are preparing for the influx of purchases that are sure to accompany the gift-giving season. While sales increase during holiday crunch time, processing an originating transaction doesn't mean the lifecycle of the sale is over. Regardless of why someone decides to take a gift back,…
Nick McLean
In nearly every retail boardroom, the message is the same: “omnichannel retail is the future, and we need to get ready.” And while many retailers have made significant improvements in their channel integration strategy, there's little consensus into the overall maturity of regional markets. To that end, OrderDynamics conducted a study of more than 1,000…
In the wake of Amazon.com’s June acquisition of Whole Foods, retailers were left pondering the deal’s broader impact on the industry’s future. Paramount to that discussion is the future role of the physical store in a successful omnichannel retail organization. The pessimism around department store closures and traditional retailers declaring bankruptcy has seeped into our…
Car service? Check. Dinner? Check. Beer and wine? Check. In today’s on-demand economy, consumers can order virtually anything with the simple touch of a finger and have it at their doorstep in a matter of hours, if not sooner. Not only do consumers want this, they expect it. And they don’t want to pay exorbitant,…
Many retailers are still wrapping their heads around the full value of implementing an order management system (OMS) within their operations. But as the industry storms into 2017, we’ll see sweeping changes that revolutionize the way omnichannel retail operates. It has been widely predicted that sales, commerce and fulfillment investments will be one of the…
