All of these omnichannel shopping behaviors require retailers to thoughtfully build out operations across online and offline channels.
Sara Hicks
Today, consumers look to shop for goods across multiple channels — online, mobile, in-store, social media. According to industry studies, businesses that adopt omnichannel retail strategies reach 91 percent greater year-over-year customer retention rates compared to businesses that don’t. Retailers everywhere are working to ramp up their efforts to increase visibility and sales across all…