Greg Dyer

Greg Dyer

Greg leads a team of strategic account directors and in-house leaders at Randstad US. He has a proven track record of establishing solid go-to-market strategies, setting and communicating vision and goals, and executing and delivering outstanding results in terms of growth and profitability. He is responsible for strategic commercial sales, client delivery and account management for many of Randstad’s largest, most complex clients. Under Greg’s leadership, Randstad has significantly improved its strategic client delivery and fulfillment in many client staffing programs.
How to Retain Workers in the 'Next Normal'

The dust from the pandemic is finally settling, but a new storm is gathering for employers. U.S. quit rates are higher than ever, with an eye-popping 95 percent of workers saying they're considering changing jobs. If 2020 was full of talk about how to attract talent during a global pandemic, then 2021 will be about…

What Happens When COVID-19 Takes the 'Center' Out of Call Centers?

With social distancing measures in place and sanitization precautions a major priority, "human touch" is probably the last thing customers want or expect from retailers right now. But what about the human voice? It's more important than ever. In fact, service demand levels are spiking at companies across the board right now, even doubling in…

Ways to Attract Skilled Talent in Today’s Tight Labor Market

With unemployment at a record low, employers in the retail industry face new challenges as the demand for customer service representatives is projected to grow 10 percent by 2024, faster than the average for all occupations. As business leaders realize that customers have far more choices than ever before — and that concentrating their efforts…

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