Dr. Greg Barnett

Dr. Greg Barnett

Dr. Greg Barnett is the Senior Vice President of Science at The Predictive Index, the leader in talent optimization, where he oversees the execution of the company’s science agenda, including talent analytics, employee assessments, employee surveys, psychometrics, machine learning, natural language processing, and talent optimization data science.

October 21, 2019 Retrain, Refit, and Reinforce: The Future of Retail Employees in the Age of E-Commerce

While online shopping is growing in popularity, according to a 2018 NPR survey, 56 percent of consumers stated they appreciate the in-person experience over e-commerce. That means that today's in-person consumer is looking for a more bespoke buying experience, which puts pressure on brick-and-mortar retailers to provide the optimal in-store customer experience. This shift in…