As vaccines continue to roll out and states begin to open up, many retailers will be opening their doors to the public again, perhaps for the first time since early last year. However, operations won’t return to 100 percent normal; after 2020, the customer experience will look a bit different. If you’re planning on reopening…
Heidi Orpilla
The COVID-19 pandemic has quickly changed the retail industry as we know it. Due to this change, retail technology must rapidly adapt to best suit the post-pandemic world that we're entering. “Post-pandemic” doesn't necessarily mean that that the pandemic has entirely ended, however. It refers to a world forever changed by COVID-19, and using innovative…