Bruce Temkin

Bruce Temkin

Bruce Temkin is the Head of Qualtrics XM Institute, the “world’s most comprehensive resource for Experience Management (XM) Professionals.”

3 Ways Retailers Should Evolve Their CX in the Post-Pandemic Economy

The pandemic changed everything … how we worked, lived, and interacted with our friends and family. And it really affected what we purchased, how we purchased, and which companies we purchased from. How many of those changes are permanent and what will it look like after the dark cloud of COVID subsides? This is a…