Laura Livers

Laura Livers

Laura Livers is executive vice president at SeeLevel HX. She previously served as the executive vice president, U.S. Qualitative Solutions for Schlesinger Group following the acquisition of Focus Pointe Global, where she had served as CEO. Prior to joining Focus Pointe Global in 2009, Laura served as president of mystery shopping firm Shop’n Chek Worldwide, now MarketForce.

November 2, 2021 Don’t Risk Your Brand Image by Neglecting the Customer Experience

Retailers are juggling multiple pressures as the effects of the COVID-19 pandemic linger on, making it more challenging than ever to provide an exceptional customer experience. Supply chain disruptions, product cost inflation, increased demand for omnichannel shopping, and the labor shortage have converged to make the current retail environment as difficult to navigate as any…