Hannah Bravo

Hannah Bravo

Hannah Bravo is the chief operating officer at Loop with an extensive background focused entirely on serving retail clients with physical and digital presences alike. Hannah has led customer success teams for 10-plus years, and brings valuable insight to Loop. Hannah believes that transparency, trust, and mutual value are the key ingredients to long-lasting merchant relationships, and she knows that without Loop’s merchants, there is no Loop.

January 12, 2023 Gen Z is Watching: How to Court Younger Consumers With More Sustainable Return Policies

Most U.S. consumers (three out of five) now rank environmental sustainability as a top factor in their purchasing decisions, and that number jumps to 75 percent for Gen Z. However, while many online retailers are adopting eco-friendly production and sales practices, the post-purchase process remains a challenge to sustainability. Shoppers return between 15 percent and…