Jenni Palocsik

Jenni Palocsik

I love to develop creative solutions to business challenges and help make complex technology or concepts easier for others to understand. My career hasn’t always followed an obvious path, but I’ve gained valuable experience working at small marketing companies, a non-profit organization, financial services companies, and small and large software enterprises. In my current role at Verint Systems, I frequently engage industry analysts, develop thought leadership content, help launch new products and grow existing markets.

Talking with customers and connecting with other professionals helps me to continuously learn and see from a different perspective. I can lead the creation of a strategic vision or message, while also paying attention to the details required for excellent execution. Although I’ve worked directly in financial services, ecommerce/digital platforms, and payments, I have an affinity for technology which has also enabled me to quickly build proficiency in contact center and workforce optimization solutions, desktop and process analytics, robotic process automation, customer analytics and more.

The Economic Downturn Turns Up the Heat for Retail CX

Today, many consumers are struggling financially on some level. This is forcing retailers to keep "share of wallet" top of mind. However, staffing shortages in stores, back offices, and contact centers are giving retailers a run for the money, thwarting efforts to provide exceptional customer experiences. Verint conducted an online survey of 2,000 U.S. consumers…