Today on Total Retail

In an effort to encourage appropriate and effective governance of artificial intelligence (AI) technology, promote consumer trust, and facilitate innovation and beneficial use of AI technologies, the National Retail Federation (NRF) has published a  series of guidelines called Principles for the Use of Artificial Intelligence in the Retail Sector. Developed through NRF's Center for Digital Risk &…

In episode 427 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Claire O'Donnell, director of selling partner empowerment, communities and trust at Amazon.com. Listen in as O'Donnell discusses two key themes discusses at Amazon Accelerate, the annual conference dedicated entirely to Amazon’s selling partners (1:20), and the impact that the in-person community has on its sellers (2:43).…

Predictive scheduling is one of the latest trends in the ever-evolving labor and employment law landscape. Particularly targeting workers in the fast food, hospitality, and other retail environments, predictive scheduling is gaining momentum throughout the United States, while adding a layer of complexity to wage and hour compliance. In this article, we explore the current…

Gen Z and millennials are known disrupters — and the retail landscape is their latest target. Specifically, their payment choices signify a shifting consumer spending landscape this holiday season. While the economic projected outlook is tentatively positive — despite inflation stubbornly persisting and an increasingly volatile economic landscape — Adobe expects U.S. online holiday sales to hit…

In a media cycle full of daily shocks and surprises, there’s comfort in the mania of the holiday shopping season. Each year, we know a few things will happen — endless speculation on consumer spending habits, earlier-than-ever deals and sales, and a frenetic spin-cycle of shopping and returns that ultimately deposits us into the darkness…

Amazon.com is making Fresh grocery deliveries available to more non-Prime members. In an update on Thursday, Amazon said that it’s expanding the offer to non-Prime subscribers in all U.S. states where Fresh orders are available for delivery and pickup. While Amazon previously only offered Fresh delivery to Prime customers, it opened up the service to non-Prime members in August.…

Diana Ganz is co-founder of SuitShop, a destination for affordable, size- and gender-inclusive, and yours-to-keep suiting. Ganz recently spoke on a panel discussing emerging technology trends at Total Retail Tech in Denver. In this video interview from the event, she provides a overview of the SuitShop business, identifies what she attributes the growth of the business to, and…

This holiday season, savvy retailers will connect with value-focused shoppers through an omnichannel coupon strategy powered by personalization. Heading into the holidays, households are keeping an eye on budgets due to ongoing inflation and, for many, the resumption of student loan repayments. Shoppers also expect seamless brand experiences across channels. To be successful, retailers must…

November and December are the two biggest months of the e-commerce year by a significant margin. Yet while e-commerce holiday sales are projected to grow between 10.3 percent to 12.8 percent vs. the 2022 season, business is still slow. However, by utilizing first-party data to target the right customers at the right time, you can…

In one of the most anticipated and least surprising moves in recent years, TikTok has officially rolled out its commerce offering, TikTok Shop, to the U.S. market. For brands looking to amplify their efforts in the upcoming holiday season, it’s the perfect opportunity to invest in TikTok, even if they’ve mostly stayed away until now.…